TERMS AND CONDITIONS
Updated on 30th August 2017
1. Terms and Conditions
Welcome to Lebelle18 terms and conditions, which apply to all items ordered from LeBelle18 website. Please read through carefully before placing your order. By using this website and/or placing your order, you are agree to be bound to the terms and conditions set out below. These terms and conditions affect your legal rights and obligations. If you do not agree to be bound to these terms and conditions, please do not access or use the service.
We may change these terms and conditions from time to time without notice to you. Changes will apply to any subsequent orders received. We will not able to make any changes to the terms that apply to that order after your order has been confirmed.
If you have any queries relating to these terms and conditions, please contact our Customer Services team.
2. Terms of Sale
Purchase of Products
When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
Once you have checked out and received your payment confirmation email you will not be able to make any changes to your order so please make sure that everything is correct before clicking the “CONFIRM ORDER” button.
We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:-
If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time. We will take all necessary measures to keep all your details and payment secure.
Please be aware that the prices display on our website exclude delivery costs, which will be added to the total amount due. The applicable delivery costs will be clearly display during the checkout process.
Due to the large number of products on site, it is possible that some of the products listed on our website may be incorrectly priced, despite our best efforts. If we discover any pricing errors, we will either: (i) contact you and give you the option of reconfirming your order at the correct price or cancelling it; or (ii) reject your order and notify you of the rejection.
Prices are subject to change without notice. These changes will not affect orders that have already been confirmed and dispatched.
All items are subject to stock availability. We will inform you as soon as possible if all the products in your order not available and you will be given option to replace with other items or the order will be cancelled. If only some of the products in your order are available this will be explained in your acceptance and dispatch email. We will refund the balance to your store credit for future purchase and strictly no cash refund. If you’re using a combination of payment card and gift card, we will refund anything you paid for with your gift card first, and then refund the outstanding credit to your store credit.
Material & Colour
We will make every effort to display the material & colors information for each clothing as accurate as possible that appears on the website. However, as the actual colours you will see depends on your monitor & materials may sometimes differ upon receiving, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. As stated clearly on the return policy, LeBelle18 will not refund/call back any products that is related to color change/material unsatisfactory.
All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Measurements may vary between 3-5cm. Unless otherwise stated, measurements indicated are centimeters.
By all means, we will take cautious care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered into the system. We reserve the right to refuse orders where product information has been mispublished including prices and promotions.
Delivery Guide and Costs
We currently offer multiple couriers for customer's convenience which you may find more below.
Domestic delivery charges:
|Delivery via Poslaju|
|Below 2kg||Above 2kg|
|First 500g||Next 500g||First 2kg||Next 500g|
|Sarawak||RM 9||RM 2||RM 35||RM 5|
|Sabah||RM 9||RM 3||RM 42||RM 5|
|Flat Rate Delivery via DHL|
|Peninsular Malaysia||RM 8|
International delivery charges:
Please contact us for further inquiries about international shipping rates.
Tracking Your Order
We use 3 modes of shipping. DHL & Collectco for West Malaysia, Poslaju for East Malaysia
DhL Tracking: Click here
Poslaju Tracking: Click here
Collectco Tracking: Click here
4. Contact Us
If your question relates to an order or feedback regarding this website then please click here to contact our Customer Services team and we will endeavour to respond within 48 hours. Please note that Customer Services is closed on Public Holidays.