Returns & Exchanges
To ensure fair play and overall satisfaction, all orders are thoroughly checked for defects before they are shipped to you. Hence, we will not be responsible for the item after we have delivered your item. All items that are bought through LeBelle18 will not be exchangeable / returnable / refundable due to unsatisfactory but limited to defects/size/color/item error which final decision is made / approved by our management for an exchange.
Customers will be liable for all postage required to send to the designated address as provided by us. LeBelle18 will then cover the cost to send back the corrected items to the respected customers.
Material and quality issues are a subjective matter due to the colors of each monitor varies. LeBelle18 do not guarantee that the item seen in the photographs will be exactly the same as what you would be receiving. Slight color difference is to be expected because of varying monitor settings and lighting conditions when the item was photographed. However, LeBelle18 can assure customers that the item color will not be a big issue over here. If you have any concerns, please do get in touch with us first before ordering the item.
Should you find a defected item upon receiving your parcel, kindly write in to us within 3 working days together with the photos of the defected item attached for us to further investigate on this issue before returning the item to us.
2.1 Exchange is only available for all premium items. However, they are only limited to one size exchange per item.
2.2 All items return for exchange will incur a small processing fee for per item for handling charge.
2.3 Customers are to bare postage to return the item(s) to us and LeBelle18 will cover the postage for shipping back.
2.4 To eligible for size exchange, please contact us and fill in the “Returns form” and ship it back to us within 7 working days on the date of receipt. The form can be found here.
Please note that parcels which are returned to us before any acknowledgement/approval will not be entertained.